Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve, and transform. These applications unify CRM and ERP capabilities by delivering new purpose-built applications that work seamlessly together to help manage specific business functions.
Microsoft D365 CRM – Sales
Microsoft Dynamics 365 Sales enables you to grow your sales effort at a scale you want to achieve. Sales module enables automated, AI supported and virtually set up of your sales effort at your liking. Get a 360◦ degree of your customer in no time at all. Seamless teamwork and collaboration, automated tasks, notifications and much much more can make or break your sales team effort. Connect sellers with customers through their preferred communication channels with Microsoft Teams and Dynamics 365 Sales. Predict revenue fluctuations and highlight areas of focus from top to bottom of your sales funnel. Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.
Microsoft D365 CRM – Marketing
Microsoft Dynamics 365 Marketing elevates customer experiences, allowing you to orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty. The Dynamics 365 Marketing app works seamlessly with Dynamics 365 Sales, Dynamics 365 Customer Insights, Microsoft Teams, and other products and allows you to make faster and better decisions using the power of data and AI.
Dynamics 365 Marketing consists of two primary modules, along with event management. Both modules include capabilities to create graphical email and design interactive customer journeys to support marketing initiatives.
Microsoft D365 CRM – Customer Service
Microsoft Dynamics 365 Customer Service module helps agents close cases faster with AI-driven productivity tools that support agents with the right information at the right time. Also, it helps customers help themselves with virtual agents and knowledge base portals. Service teams can cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs. Service teams can connect with customers on their preferred channel and deliver consistent experiences and recognize and quickly connect with customers to personalize and secure interactions.
Microsoft D365 CRM – Collaboration
Microsoft Dynamics 365 CRM collaboration among teams is seamless. Omni channel experience is delivered throughout the entire application. Whether your customers preferred channel is chat, voice, email or social media D365 Collaboration delivers on the promise of reaching the right customer at the right channel at the right time. Integration of audio, video, SMS, social media and IA delivers end-to-end collaboration from within your CRM team as well as with other partners in the customer eco system.
Microsoft D365 CRM – Analytics
Microsoft Dynamics 365 Analytics provides personalized charts, views and reports about your CRM team performance. Key Performance Indicators (KPI) for your entire sales, marketing and customer service department are visible at individual, team’s and executive level so that at every point of customer journey you know exactly where you are in a relationship and how successful your effort is.
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